SaaS Management Facts and Myths

SaaS myths debunked

All good things come with a set of myths and water cooler gossip. While some are hot topics for debate, others can be downright ridiculous. Despite the widespread use of Software as a Service, there are off-the-shelf software and on-premise applications that might dissuade customers from popular SaaS alternatives. Here are the most common myths about SaaS that are being (or have been) ubiquitously debunked.

Myth 1: SaaS is not as secure as on-premise applications

Untrue! Despite some initial teething problems or technical issues reported by major providers, these instances are incredibly rare. There hasn’t been any deal-breaking compromise of a SaaS system documented to date.

Security in cloud services is tailored, maintained and operated with great care. Moreover, industry standards help set a high level of precautionary measures with a keen sense of safety at the forefront of today’s technological innovation. 

Since multi-tenancy and infrastructure sharing are so prevalent in cloud-based architectures, extremely high-security levels are maintained to make sure users are not exposed to the risks of data loss, misuse or privacy violation. Most providers offer network protection, recovery and physical security while following compliance measures such as SSAE. To top it all, SaaS delivered solutions automatically receive the latest security updates at no additional cost.

Myth 2: It’s better to install enterprise applications on-premise

Almost all modern-day applications, tools and software are built to function with little to no intervention from the provider. Cloud applications are designed and delivered to meet the needs of the user base and primarily rely on the internet for discovery, delivery and installation. 

With constant automatic updates based on real-time user feedback, companies get access to new features and capabilities all the time. SaaS is required to meet the needs of a rich and varied user base, resulting in high configuration and customization offerings.

Myth 3: SaaS does not give access to all user data

On the contrary, almost all SaaS contracts and terms will explicitly state that the customers either own or have the right to all user data. Most vendors provide access to rich data and analytics as a part of the product offering via an admin dashboard. Organizations and customers can easily export and use all user data, even if they decide to terminate an agreement. 

It has become a norm for modern solutions to provide flexible reporting and web integrations that allow users to access data instantly.

Myth 4: SaaS is better for small businesses, not enterprise

SaaS is for everyone! Indeed SMBs benefit a lot from the low TCO of Software as a Subscription; enterprise adoption is also extremely high for the same reason. In fact, a majority of SaaS revenue comes from enterprise customers. Minimum effort, low set-up and maintenance costs and ease of use continue to be the dominant reason for all types of consumers to adopt SaaS solutions. 

A large number of users and industry experts recognize SaaS for getting rid of the day-to-day inconvenience of traditional software. As the late Steve Jobs said: “I don’t need a hard disk in my computer if I can get to the server faster.”

Myth 5: On-premise applications are more reliable

Wrong again! SaaS is a more reliable option when compared to on-premise solutions. Modern providers usually offer 99.5% uptime for their software services. Customers are much more likely to experience downtime with an on-premise solution if the software crashes or needs an update.

The brief service interruptions experienced by using cloud software or solutions are shorter and less intrusive. Traditional software has always cost more money, time and IT resources while experiencing downtown. Moreover, cloud infrastructure is monitored 24×7 with reliable customer support as well as load-balancing features.